The main duty of a Care Centre Agent is to respond to telephone inquiries about the company’s products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The Care Center Agent will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The Care Center Agent will correspond with Care Centre Supervisor and Care Centre Manager accordingly and comply to provide a customer-oriented service at all times.
United Arab Emirates
Customer Service